Skip to content
  • Login
Project Source

Project Source

What is your customer experience with Project Source?

Project Source Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Project Source has 1.9 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Project Source to a friend or colleague.

  • Rating Distribution
  • Pros: Good price, Looks nice, Price.
    Cons: No customer service, Availability, Broken.

View full overview ›

Media from reviews

Project Source - Bad paint
Project Source - Bad paint - Image 2Project Source - Bad paint - Image 3Project Source - Light doesn’t work properlyProject Source Bathroom Vanity 30 inchProject Source Bathroom Vanity 30 inch - Image 2Project Source Bathroom Vanity 30 inch - Image 3
View all media ›

Top Project Source Reviews

Positive Review

"Missings parts"

stars-rating stars-rating stars-rating stars-rating stars-rating

They made it right with no problems, phone call cost me only 2 hours of my life. Shipping the item free to my home. Missing item in box, called, they fixed the...

Critical Review

"Need part"

stars-rating stars-rating stars-rating stars-rating stars-rating

Offer replacement parts for sale rather than just telling me it is out of warranty and to look somewhere else. User's recommendation: Don’t buy project source...

Show reviews that mention
part replacement number lowes customer service phone faucet warranty customer service
Filter review
Sort by
Susan R Ohc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, South Carolina

Need part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Offer replacement parts for sale rather than just telling me it is out of warranty and to look somewhere else.

View full review

User's recommendation: Don’t buy project source from Lowes

Tawanda Nqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sandston, Virginia

Bad paint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Project Source - Bad paint
Project Source - Bad paint - Image 2
Project Source - Bad paint - Image 3

Project source paint shoots out big globs of. paint and cost me 4 extra hours of work.absolutely horrible

View full review

User's recommendation: Don’t buy

Nadia A Qas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orland Park, Illinois

Project Source Bathroom Vanity 30 inch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Project Source Bathroom Vanity 30 inch
Project Source Bathroom Vanity 30 inch - Image 2
Project Source Bathroom Vanity 30 inch - Image 3

To whom it may concern,

I am inquiring about the Project Source bathroom vanity with sink 30 inch (in light gray). The cabinet comes assembled, but the door is not lined up, glue gunk on the side of the top of the cabinet, and also the bottom shelf doesn't have a white lining as the plywood shows.

It's already in our bathroom as our contractor put it in (did not glue the sink on top).

So I'm wondering why there is gunk on the cabinet itself.

Please see attached pictures.

View full review
Loss:
$219
Pros:
  • Cost efficient
Cons:
  • Cheaply made and inconvenient considering i have to complain

Preferred solution: Full refund

Anonymous
map-marker Milford, Massachusetts

Light doesn’t work properly

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Project Source - Light doesn’t work properly

You guys make it very hard to resolve this problem.

The light doesnt work properly and still under the warranty and I dont understand why dont you just send me another one, can send this one back.

I spent a lot of time on the phone and they didnt resolve my problem,Im wondering if I ever should buy this brand again!!

View full review
sherry q Igm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replacement cabinet door

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 17, 2025

Not only was I dismissed..it was more to bad you are *** out of luck we will do nothing for you hideing behind *** reason and the kicker you can't talk to the company you deal with Lowes and the condescending answers of a desk jocky

Original review May 02, 2025

I am looking to replace my cabinet door that crack and lead me to have to remove it ..the cabinet was the unfinished already assembled cabinet i want to know if i can get a door without haveing to buy a whole cabinet

View full review

Preferred solution: I would just like a replacement door and not have to but another whole cabinet

John L Jcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

New Product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had a bad feeling when I saw the name was pissedconsumer like they are proud of irritating people. Then placed on hold indefinitely...a good change would probably be to answer the phone.

View full review
Mayan Bza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible, terrible, useless

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I asked to get some kind of refund, any kind, due to a faulty part in the toilet, only for my husband to have to go out and buy a replacement part out of pocket. I will be reporting them, as they did not care to help us in any way, shape, or form.

Do not buy their products. They are horrible.

View full review
Loss:
$25
Pros:
  • Flushes well
Cons:
  • Faulty fill valve

Preferred solution: Full refund

User's recommendation: Horrible, poor, disappointing

Linda R Wdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need a hot water kitchen faucet replacement cartridge. The faucet number is 86591*- ***k25 psssd

I want to talk to customer service for Project Source. Not Lowe's. What is the phone number for your customer service?

View full review

Preferred solution: I need a kitchen faucet hot water cartridge for faucet #865919-252- k25psssd

Maura F Tdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Egg Harbor Township, New Jersey

Product i purchased is horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased metal peg boards for our laundry room. They were not squared, holes didn't line up, they did not fit into one another evenly, what genius decided to put that label on the front of the item?

It doesn't come off with out scratching the produt,the shine came off..horrible.

Also no instructions. VERY UNHAPPY..WANTED TO USE THIS ITEM ELSEWHERE IN MY HOME BUT NOT GOING TOO!

View full review

User's recommendation: Absolutely not!

Ivorie Voa

Hello I purchased a project source toliet 4 days...

Hello I purchased a project source toliet 4 days ago form lowes. I installed it and it's not wanting to flush number 2's.

Lowes doesn't want to refund it because it's been installed.

Can I please get a refund from project source? It's 4 days old and a piece of junk.

View full review
Anonymous
map-marker New York, New York

I Did NOT ORDER a chandler p May 5 I ordered just the replacement globe from Lowes Was carget 52 dollars plus chain

I WAS CHARG

ED On my credit card for a chandler I did NOT ORDER i ordered my replacement number at Lowes

View full review
Anil G Ftf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service and not honoring the warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Project Source - Bad customer service and not honoring the warranty
Project Source - Bad customer service and not honoring the warranty - Image 2

Worst customer service. The lifetime warranty by this brand is a hoax.

They will ask for proof of purchase to honor the warranty. Who is supposed to have the purchase receipt after 2 years? While other major brands won't ask for any proof of purchase and will simply give a new part when you hand them over an old faulty/defective piece, this brand is giving you false hope that they are going to help you if their product fails. Now about this product, which has triggered this entire review.

I bought this faucet two years ago. The nickel polish started coming off the head a few months ago. I finally decided to visit the Rona store from where I bought it. They declined to honor the warranty in-store and asked me to call the supplier.

When I called the supplier, they wanted proof of purchase, and obviously, I don't have the receipt after 3 years.

So, they won't honor the warranty. I left this review on the Rona website and they moderated it and didn't let this review appear there.

View full review
Loss:
$165
Pros:
  • Competitive price
Cons:
  • Worst customer service
  • Subpar quality

Preferred solution: Replacement of defective faucet head

User's recommendation: Don't buy any Project Source product

1 comment
Guest

You failed to keep up your end of the warranty. This is your fault

Cadan Pdg
map-marker Denver, Colorado

Missing parts for toilet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Never got parts service after repeatedly trying and calling. Could not understand rep, etc etc

Never transferred to store, never got through.

View full review
Nellie C Dpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Part missing to my heavy duty 5 shelf storage unit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Two pieces are missing. I cannot get them sent to me because I need to tell them the number of each piece, which is on the manual that I accidentally threw away.

I do not have a receipt because it was a gift, and unfortunately, the person who bought it passed away.

I am here with a half-built five-shelf unit. I am so upset because this is the last thing she gifted to me, and it was going to be a reminder of her.

View full review
Pros:
  • Item is heavy duty good item
Cons:
  • Help me get my parts

Preferred solution: I would like to receive my 2 missing parts

Anonymous
map-marker Nashville, Tennessee

Bad experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Ive installed dozens of toilets in my day and had my first experience installing 2 project source toilets this weekend. The first toilet came without a handle so I had to buy another handle, the next day I installed another project source and the tank to bowl seal didnt work so I had to uninstall it and return it to the store unless there was absolutely no other option I would not recommend buying Project source you can get an American Standard for similar price or only slightly more and in my experience American Standard rarely if ever has any issues like this.

View full review

User's recommendation: Get American standard or an other more dependable brand

Aron Pkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

Did not work

Updated by user Jan 27, 2025

Not good at all

Original review Jan 27, 2025

I buy toilet from rona + on jan 21 2025 so I installed toilet on jan 23th 2025 after installed toilet does not flash good so I went to rona+ they didn't help me out so they said talk project source

View full review

User's recommendation: Not to buy it

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article