
Project Source
Project Source Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Project Source has 1.9 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Project Source to a friend or colleague.
- Rating Distribution
Pros: Good price, Looks nice, Price.
Cons: No customer service, Availability, Broken.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Project Source has 1.9 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Project Source to a friend or colleague.
- Rating Distribution
Pros: Good price, Looks nice, Price.
Cons: No customer service, Availability, Broken.Recent recommendations regarding this business are as follows: "Don’t buy", "Horrible, poor, disappointing", "Absolutely not!", "Not to buy it", "Get American standard or an other more dependable brand".
Most users ask Project Source for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need part
Offer replacement parts for sale rather than just telling me it is out of warranty and to look somewhere else.
User's recommendation: Don’t buy project source from Lowes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bad paint
Project source paint shoots out big globs of. paint and cost me 4 extra hours of work.absolutely horrible
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Project Source Bathroom Vanity 30 inch
To whom it may concern,
I am inquiring about the Project Source bathroom vanity with sink 30 inch (in light gray). The cabinet comes assembled, but the door is not lined up, glue gunk on the side of the top of the cabinet, and also the bottom shelf doesn't have a white lining as the plywood shows.
It's already in our bathroom as our contractor put it in (did not glue the sink on top).
So I'm wondering why there is gunk on the cabinet itself.
Please see attached pictures.
- Cost efficient
- Cheaply made and inconvenient considering i have to complain
Preferred solution: Full refund
Light doesn’t work properly
You guys make it very hard to resolve this problem.
The light doesnt work properly and still under the warranty and I dont understand why dont you just send me another one, can send this one back.
I spent a lot of time on the phone and they didnt resolve my problem,Im wondering if I ever should buy this brand again!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement cabinet door
Not only was I dismissed..it was more to bad you are *** out of luck we will do nothing for you hideing behind *** reason and the kicker you can't talk to the company you deal with Lowes and the condescending answers of a desk jocky
I am looking to replace my cabinet door that crack and lead me to have to remove it ..the cabinet was the unfinished already assembled cabinet i want to know if i can get a door without haveing to buy a whole cabinet
Preferred solution: I would just like a replacement door and not have to but another whole cabinet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |New Product
I had a bad feeling when I saw the name was pissedconsumer like they are proud of irritating people. Then placed on hold indefinitely...a good change would probably be to answer the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible, terrible, useless
I asked to get some kind of refund, any kind, due to a faulty part in the toilet, only for my husband to have to go out and buy a replacement part out of pocket. I will be reporting them, as they did not care to help us in any way, shape, or form.
Do not buy their products. They are horrible.
- Flushes well
- Faulty fill valve
Preferred solution: Full refund
User's recommendation: Horrible, poor, disappointing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a hot water kitchen faucet replacement cartridge. The faucet number is 86591*- ***k25 psssd
I want to talk to customer service for Project Source. Not Lowe's. What is the phone number for your customer service?
Preferred solution: I need a kitchen faucet hot water cartridge for faucet #865919-252- k25psssd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Product i purchased is horrible
Purchased metal peg boards for our laundry room. They were not squared, holes didn't line up, they did not fit into one another evenly, what genius decided to put that label on the front of the item?
It doesn't come off with out scratching the produt,the shine came off..horrible.
Also no instructions. VERY UNHAPPY..WANTED TO USE THIS ITEM ELSEWHERE IN MY HOME BUT NOT GOING TOO!
User's recommendation: Absolutely not!
Hello I purchased a project source toliet 4 days...
Hello I purchased a project source toliet 4 days ago form lowes. I installed it and it's not wanting to flush number 2's.
Lowes doesn't want to refund it because it's been installed.
Can I please get a refund from project source? It's 4 days old and a piece of junk.
I Did NOT ORDER a chandler p May 5 I ordered just the replacement globe from Lowes Was carget 52 dollars plus chain
I WAS CHARG
ED On my credit card for a chandler I did NOT ORDER i ordered my replacement number at Lowes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service and not honoring the warranty
Worst customer service. The lifetime warranty by this brand is a hoax.
They will ask for proof of purchase to honor the warranty. Who is supposed to have the purchase receipt after 2 years? While other major brands won't ask for any proof of purchase and will simply give a new part when you hand them over an old faulty/defective piece, this brand is giving you false hope that they are going to help you if their product fails. Now about this product, which has triggered this entire review.
I bought this faucet two years ago. The nickel polish started coming off the head a few months ago. I finally decided to visit the Rona store from where I bought it. They declined to honor the warranty in-store and asked me to call the supplier.
When I called the supplier, they wanted proof of purchase, and obviously, I don't have the receipt after 3 years.
So, they won't honor the warranty. I left this review on the Rona website and they moderated it and didn't let this review appear there.
- Competitive price
- Worst customer service
- Subpar quality
Preferred solution: Replacement of defective faucet head
User's recommendation: Don't buy any Project Source product
Missing parts for toilet
Never got parts service after repeatedly trying and calling. Could not understand rep, etc etc
Never transferred to store, never got through.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPart missing to my heavy duty 5 shelf storage unit
Two pieces are missing. I cannot get them sent to me because I need to tell them the number of each piece, which is on the manual that I accidentally threw away.
I do not have a receipt because it was a gift, and unfortunately, the person who bought it passed away.
I am here with a half-built five-shelf unit. I am so upset because this is the last thing she gifted to me, and it was going to be a reminder of her.
- Item is heavy duty good item
- Help me get my parts
Preferred solution: I would like to receive my 2 missing parts
Bad experience
Ive installed dozens of toilets in my day and had my first experience installing 2 project source toilets this weekend. The first toilet came without a handle so I had to buy another handle, the next day I installed another project source and the tank to bowl seal didnt work so I had to uninstall it and return it to the store unless there was absolutely no other option I would not recommend buying Project source you can get an American Standard for similar price or only slightly more and in my experience American Standard rarely if ever has any issues like this.
User's recommendation: Get American standard or an other more dependable brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Did not work
Not good at all
I buy toilet from rona + on jan 21 2025 so I installed toilet on jan 23th 2025 after installed toilet does not flash good so I went to rona+ they didn't help me out so they said talk project source
User's recommendation: Not to buy it
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You failed to keep up your end of the warranty. This is your fault